High-Speed Internet Connection
Results will show two numbers: the rate of megabits per second for your download speed (receiving information) and for your upload speed (sharing information). The results will typically be quite different, with download speed being much faster than upload speed. This is generally OK, however, you should check your results against Zoom's System Requirements.
For best results, use a computer with a direct ethernet cable connection. Using WiFi can result in reduced video and/or audio quality.
Computer, Video & Audio
- Test Your Connection Speed: Visit http://www.speedtest.net/ and complete the connection speed test.
- You will need a computer, microphone, speaker, and web camera (webcam) to fully participate. A high-definition (HD) web camera is best.
Prior to First Synchronous Virtual Class Meeting
Test your ability to connect and resolve issues.
- If you wish to connect using a mobile device, you must ensure your device meets Zoom's System Requirements (e.g., iOS 7 or later). You may also be required to download a free mobile app for Zoom.
- When calling into conferences, if you use your computer's audio input, use a headset with a built-in microphone to minimize audio feedback. Typical headset models cost about $30 and can be purchased at most office supply or electronics store.
- If calling in using a phone, be sure your phone has a mute function to minimize audio feedback when not speaking.
Best Practices During Live Sessions
Keep Contact Info Handy
- Instructors only: please log in to your account via www.zoom.us and start the meeting after you have logged in.
- If you are experiencing technical issues while logging in to Zoom:
- If you are experiencing technical problems while a synchronous session is under way, contact your instructor using the agreed alternate communications method. BE sure to test the alternate method before you begin regular sessions.
Remember Your Time Zone
- Session times are created using Eastern Standard Time (EST), or EDT if in Daylight Savings Time. If you are logging in from a different time zone, be sure to confirm the conversion of your local time to EST/EDT time.
Enhance the Virtual Meeting Environment
- Refrain from eating, chewing gum, trimming fingernails, or anything else that you would not do in a classroom setting with other people.
- Keep your attention devoted solely to your conference session. It is permissible to briefly focus your attention away from the session to do online research if it is related to your class session.
- Avoid overlapping your speech with the speech of others to avoid the interaction becoming unintelligible.
- Mute your microphone while not speaking to minimize audio feedback (remember to unmute when you want to speak!).
- Turn off your phone or mute the ringer unless you are anticipating an important call. If so, please alert your instructor at the outset of the conference as a courtesy and then remove yourself from earshot to do your call.
- Avoid sitting with strong light behind you because the glare will obscure your face. Ensure you have adequate front lighting so your appearance is as clear as possible.
- Avoid setting your camera at odd angles that would be dissimilar to how you would appear in person. Set your camera so that you can be seen clearly in a "portrait" framing, set at a level that is as straight on as possible.
- Use a table or fixture for your computer or camera that is stable and will not wobble or shake. Do not place your computer in your lap unless there is no other surface to place it on.
- Situate your camera in a way that allows you to look as much into it as possible - avoid looking at yourself while speaking.
- Set the microphone of your headset in a way that does not cause your breathing to be heard out loud while you are not speaking.
- If calling in with a cellphone, avoid using the speakerphone setting as it may cause your sentences to be cutoff at the beginning. Use a connected earpiece/microphone. Be sure to locate yourself someplace quiet and to place your phone on a stable surface.
- Choose an appropriate setting to log in from that is relatively free from visual distraction, noise, and other distractions (dogs barking, etc.) so you can fully participate.
- Be sure to notify all family members ahead of time that you are not to be disturbed during your conference sessions unless it is urgent.
- Please note that you may need to click on the "Chat" icon in Zoom to see messages from others.
- Be prepared for your sessions! Review the readings and media and have your notes handy so that you can get the most out of your participation.